1. Overview & SaaS Licensing Model
Mr.Genious HMS is a cloud-hosted software-as-a-service (SaaS) application developed for clinics, hospitals, diagnostic centers, and healthcare practitioners. Because access to our cloud infrastructure, data pipelines, and customer support begins immediately upon account activation, this policy sets forth the clear terms under which refunds, subscription cancellations, and billing adjustments are handled.
2. Free Trial & Live Product Demonstration
We strongly encourage prospective clients to test Mr.Genious HMS prior to making financial commitments:
- Guided Live Walkthrough: We provide full interactive demonstrations showing doctor workflows, WhatsApp automation, OPD/IPD queue management, billing, and prescription builder.
- Trial Evaluation: Customers have the opportunity to test feature compatibility, staff onboarding, and system responsiveness before purchasing monthly or annual licenses.
3. Refund Eligibility & Window
7-Day Initial Satisfaction Guarantee (New Subscriptions)
If you purchase a new paid subscription of Mr.Genious HMS and experience critical technical failures that our engineering team cannot resolve within 7 days of initial deployment, you may be eligible for a full or pro-rated refund of software subscription charges.
Annual & Multi-Year Plans
Requests for cancellation of annual licenses submitted after the initial 7-day period are evaluated on a case-by-case basis. Approved refunds will be calculated pro-rata, deducting the standard full monthly rate for the active months already consumed.
4. Non-Refundable Items & Services
The following charges represent consumed third-party or dedicated engineering resources and are strictly non-refundable:
- Custom On-Site Deployment & Migration: Data migration fees from legacy clinic software, bespoke staff training sessions, or on-premise hardware setup.
- WhatsApp Meta Messaging Charges: Official WhatsApp Business API conversation credits or messaging usage charged by Meta Platforms, Inc.
- Custom Code Development: Tailored API integrations, proprietary EHR formats, or bespoke clinical reporting modules.
5. How to Request a Cancellation or Refund
To cancel your subscription or submit a refund request:
Email our billing desk at: info@mrgenious.com
Support hotline / WhatsApp: +91 97184 15678
Please provide your Clinic ID, Registered Admin Email, payment transaction receipt, and description of your cancellation reason.
6. Refund Processing Timeline
Once an eligible refund is verified and authorized, the funds will be credited back to your original source of payment (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 business banking days, depending on your financial institution.
7. Data Retention Post-Cancellation
Upon subscription cancellation, we provide healthcare facilities with a 30-day grace period to export their patient clinical records, prescription histories, and billing ledger in standard CSV/JSON/PDF formats before cloud records are scheduled for secure archival or deletion.